P6 - Explain the importance of the user acceptance process. update
ALL ASSIGNMENTS HERE!! PASS, MERITS AND DISTINCTIONS
After the installation of update of any software, the hard work is not fully over. To clients, they will need to use this new piece of software or coincide with the new upgrade they have received. When a company has to go with installing a new software or upgrading they are trying to improve their systems and keep up to date with other companies and society, new software or upgrade could come with new features that can help make life easier when creating whatever they are doing. But that might not always happen, there can be faults leading to a software not being optimal and because other things on the system to run poorly or the software being bugged overall. So instead of cooperating with a software that can’t run there needs to be a way to go back, reverting in time in the form of computer systems.
Handover Process
Once the software has been fully upgraded or installed it needs to match the user’s requirement. Depending on the company and person suing it, it is likely to be different due to the nature of what they do in their work and how they go about it. So as a person who overviews the installation/upgrade process they would need to match it like it was before if they can and tailor it to the person. This can be done in multiple ways, they can look at how the software was being used before in terms of what shortcuts they may have been or what user interface did they choose and amongst other things. Another way would be to get the person and let them tell you what they need in order to make their job on a computer more pleasing, from the persons feedback you can tailor it to their need as well as let them see/use the software for the first time.
Usually with most software's there would be documents, these formal documents will contain a manual for how to use certain aspects for the software although most have now gone digitally and once you install the software you would find it as a PDF, or even a link to a website where you can read it. Other than that there are other documents such as any installation reports which can be handed over to IT management or further, contact details of the installer and the company from which the software is and other technical support the customer will need to know if they have any problems. There could also be warranty/guarantee if the person wishes to get a refund for their troubles if they receive any.
It will now be up to the user if they see the software being something they keep or something they wish to revert back. They will need to have a hands on experience over time to be able to judge for themselves if they have made the right chose of upgrading/updating. They will also need to test other software to see if they too run fine without any clashes. If all is good then they will need to sign for it being done efficiently and that they wish to carry on like this until further notice.
If for whatever reason the software upgrade/update was a problem and something that the company/user would not want to have due to cause difficulties, then as part of customer trust you would need go about perform a reverse effect of uninstalling the software or going back to how the system was before the installation/update. This needs to be as it was before any changes were made so as that was committed in the plan, the backup would been to be reinstated or do a system restore.
Maintenance
Usually with a software you would need to register it as part of a company or a self-user, this is a very helpful part of the software as it allows you to maintain the software at all times. With registering you will likely be asked to put some detail in; usually name and email. This helps developers understand what type of customer you are and what you will be using their software for. It is also a way for there to be a mark showing the software is genuine, developers would not like their software to be obtained illegally as it was costing them money. With registering you gain a few perks with the help of maintenance, usually they would allow you to have a weekly conservation by the way of updates. Looking at Windows operating systems if registers with an activated Windows operating system you will be treated to weekly updates that will usually fix a number of issues that may persist. You will also be treated to any upgrade offers, free or at a sale cost; Windows 8 had recently an upgrade for users to upgrade to Windows 8.1 which revamped the interface after people’s pleas. Another perk is having the ability to gain technical support, if you have a pirated copy and they find out, you will not receive any help and you will be on your own, if you have a registered genuine copy you will get their fully efficient technical support and they will have to help you.
You would also find that you will have to abide with a licences, this is rules that the developers would want you to sign so that you do not misuse any of their software as it could jeopardise the way you use their software but also can make their image look bad if someone’s was able to break the software completely. There are a number of different licences that are there for a user to sign depending on which the developers have intended for their software to be used.
1. EULA (End User Licence Agreement)-This is a licence for a single person that can only be installed once legally through its activation process, you would have to buy a product key or pay differently if installed again. Windows 8 Professional is a EULA software.
2. OEM (Original Equipment Manufacturer)-When you buy a new computer you would find some software may be pre-installed without having to go through the installation process. This would mean you can really install it on other systems unless the setup file was still somewhere stored. By default depending on the operating system there would be a browser; for Windows its’ Internet Explorer, MAC it would be Safari.
3. Site Licence-The opposite of a EULA licence in that this software can be installed as many times as the developer chooses, this can be unlimited or a set number of times depending on the agreement. This is great for companies as they would likely have many computers for many users to work with a software and so rather than paying for separate ones you can broker a deal for a business type installation. Building software's such as AutoCAD come with this type of licence if registered for it.
4. Open Source-A fan favourite for those who wish to customise to their desires, it allows for you to have full control, be able to touch any sorts of files that comes with the software and do what you will with it, be it remove it or open it and modify it. Other software's don’t have this licences will see it as misusing their software and void warranty if people were to mod their software's. Linux operating systems is an example of being Open Source and we have seen branches of creation from it such as Ubuntu and Steam.
5. Freeware-This is software that is as it is said, free. There is no upfront cost for downloading and installing and you will not be charged for anything else. There is however costs for I you wish to upgrade to a professional model if the software has that, so it may be free but they may entice the user to pay for more than just being free. AVG has a free antivirus software that can be downloaded and installed freely.
To combat piracy some software's come with the need of a requirement, this can be that you need to connect to the internet all the time or for short periods. There is even the need to plug a memory stick so that the software can run, in the memory stick would be software's that enable the software installed on the hard drive to run.
Having a Way Back
Never take risk when using a computer unless it is a risk that can have any faults. But when installing or upgrading you are bound to have risk that could alter your use on the computer to be worse, this is why you must have a way to go back before the installation/upgrade process had ever occurred. There are many ways in which you can do this; one simple method would be doing a backup with the pioneer of the cloud you can easily store documents on a virtual hard drive or you could easily input a storage medium and copy over valuable data. There is a system restore that can be taken place on Windows operating systems this will allow for the computer to revert back to a set date and allow the system to be functional once again. The registry file is an important one to back up too, this is a “log list” of software's and user set settings that can be replaced when doing a restore. One final way would be to perform a complete image copy of a hard drive, if you have a hard drive that is of the same size as what is inside the hard drive you could easily create a mirror copy thus having the simple task of making that hard drive primary if things go sour.
In life there is a lot of small prints, installing or upgrading software is no different you would find that software's come with extra items used to help maintain it and what to expect further. Not only that but installing software also can’t just be a simple job, you would properly need to check it work and if it is for someone else, make sure they are comfortable with the changes or do something’s to make it suitable for them, this is to keep customer relations as best as possible without any problems occurring right then or in the future. Since the software update/upgrade can changes which may affect others it is best to have a safe way back so that you can revert to a time when everything was better as it was.
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